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5 Reasons Your Customers Aren’t Coming Back to Your Park

Posted by Ana Wieser on 1/30/19 6:23 AM

You may notice that while you’re doing a decent job of getting customers into your family entertainment center, they aren’t coming back. Business may be good, but acquiring new customers actually costs you more than retaining your current ones; about five times more, according to Forrester research.

Wondering why people aren’t returning after their first visit? It could be one (or more) of the following reasons:

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Topics: Activity Center, Adventure Center, Facility Management, FEC, Customer Experience, Customer Retention

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