What's New @ Clubspeed

Laser tag has long been a favorite among family entertainment center guests. Hands down, it is an ideal option to attract people of all ages to your location. Competition, however, is stiff. Standing out from other establishments is the key to overcoming common challenges associated with this fan favorite.

As a successful business, you must adapt to changing markets. People are shopping online now, more than ever; gaining their attention is essential to staying relevant. An online booking system is a great way to streamline operations, drive revenue, and improve the overall guest experience. Club Booking maximizes your efforts to ensure schedules ease workloads and bring value to customers. This all-in-one solution provides a better booking experience and promotes your business for all-around better sales.

Escape rooms are an increasingly popular attraction in family entertainment centers around the globe. A rare sight a decade ago, today thousands of sites are popping up in communities small to large. This exciting, thrilling group activity is the perfect way to bring families and friends closer. Clubspeed is a valuable tool when it comes to running a first-class escape room at your FEC.

2021 is in full swing! While businesses are beginning to open back up and increase capacity, some of the practices that were adopted during the pandemic are here to stay. This is why staying connected to your guests is more important than ever. Clubspeed has created solutions in our latest software update to continue to help drive revenue, streamline your operational efficiency, and enhance the customer experience.

From inventory to garage management, to booking to going over analytics and reports— FEC business owners have to juggle a lot when it comes to maintenance. Between managing all that maintenance and actually running the day-to-day operations, it’s easy to get overwhelmed. 

For FEC’s all around the world, especially in the wake of COVID-19 and many facilities having to close their doors temporarily, digital marketing is more important than ever. At Clubspeed, we consider automated marketing to be one of the most essential tools in any business’s marketing toolbox. Having specific campaigns that continually communicate and engage with your patrons allows you to nurture all of the possible leads, while giving you time to focus on the day-to-day running of your facility. 

Are you utilizing contactless check-in and payment in your family entertainment center yet? Not only does it limit contact amid COVID-19 restrictions, but in a world that is increasingly more mobile and online— customers crave making experiences more streamlined with contactless payments. 

Selecting the right Point of Sale (POS) solution for a family entertainment center (FEC), is a big decision. Consider it the central nervous system for managing and operating your entire FEC including activities, products, scheduling, food & beverage and customer information. It can also dictate your ability to scale, hence you’re not only selecting a POS software, you’re selecting a long-term partner that provides a solution designed to help you grow. 

First, crunch the numbers to understand what your current average spend per customer is. If you’re not sure, you can take the figures of a typical day and divide your total sales by the number of customers. Annual numbers are best but this will at least give you a starting point so you can set a goal and work on a strategy. Here are the top 5 methods that require little to no upfront costs to increase your average spend per customer. 

Last week Clubspeed exhibited at the International Kart Association (IKA) annual expo in Offenbach, Germany. Thousands of attendees and exhibitors from around the world gathered for the 27^th annual event which has grown from a local exhibition to one of the largest karting events worldwide. Attendees had the opportunity to see the latest in kart technology, racing equipment, customer engagement and other track innovations expected in the coming year.