What's New @ Clubspeed

Escape rooms are an increasingly popular attraction in family entertainment centers around the globe. A rare sight a decade ago, today thousands of sites are popping up in communities small to large. This exciting, thrilling group activity is the perfect way to bring families and friends closer. Clubspeed is a valuable tool when it comes to running a first-class escape room at your FEC.

2021 is in full swing! While businesses are beginning to open back up and increase capacity, some of the practices that were adopted during the pandemic are here to stay. This is why staying connected to your guests is more important than ever. Clubspeed has created solutions in our latest software update to continue to help drive revenue, streamline your operational efficiency, and enhance the customer experience.

As fun as GoKart races at the FEC facilities we support are, we find that there’s nothing like hanging out with your friends and competing on Mario Kart. At Clubspeed, we’re big fans of how the gamification of the racing and how the different power ups can make every race feel exciting, whether you’re doing the Mushroom Cup for the first time or the 100th time. 

As thrilling as it was watching the Monaco Grand Prix this past weekend, at Clubspeed we are always even more excited to see how racers and spectators alike experience the unforgettable track. Working with racing FEC’s all over the world, we love watching all of the Formula 1 events not only for the races, but for inspiration for making GoKart facilities just as unforgettable. 

From inventory to garage management, to booking to going over analytics and reports— FEC business owners have to juggle a lot when it comes to maintenance. Between managing all that maintenance and actually running the day-to-day operations, it’s easy to get overwhelmed. 

Does your family entertainment center use a rewards or membership program? At Clubspeed, we’re a big fan of Rewards programs as a way to not only reward your loyal customer base, but grow your FEC even further. 

Business owners of Arcade FEC’s are well aware that there are so many ways to play classic games. From the “cheats” unlocked in games over the years to the ever expanding roster of new arcade experiences— there’s still nothing like the thrill of beating your favorite boss. That’s why we’re such a fan of Games Done Quick (GDQ), which is a series of charity video game marathons, featuring high-level gameplay by speedrunners raising money for charity. From harnessing well-known “cheats” to finding new ways to break whatever game they’re playing— watching the weeklong event truly harnesses the joy of seeing so many ways to play. 

Every FEC is unique, so the way different businesses approach payment and POS can depend on your business's unique needs. From tabletop to portable, to mobile and online ordering— people are used to booking and ordering products in different ways. As Pew Research reports, Americans were already spending upwards of $350 billion annually online, using online booking and services only increased in the midst of the COVID-19 pandemic. In fact, in Shopify’s study on some of the new trends in 2020, 52% of buyers reported that they’ve shifted more of their spending online during the pandemic. As restrictions lessen and more people start seeking out entertainment venues again, people will likely expect to be able to purchase with just as much ease as they were while sheltering in place. 

Now more than ever, Family Entertainment Centers are utilizing RFID wristbands not only as “tickets” into the park, but as a way to pay and experience your park in new and exciting ways. From using the bracelets for payments and as tickets to using them to send promotional photos and leaderboards from all the events at the facility, to even tracking the flow of guests in the park— opting into this technology is bringing the FEC experience to the next level.  

Are you utilizing contactless check-in and payment in your family entertainment center yet? Not only does it limit contact amid COVID-19 restrictions, but in a world that is increasingly more mobile and online— customers crave making experiences more streamlined with contactless payments.