What's New @ Clubspeed

Best Practices for a Slow Q1

Posted by Ana Wieser on 1/4/19 7:34 AM

We have officially entered the post-holiday slump. People are hunkering down, getting back to work, school and the daily routine. For family entertainment centers, this can mean a slow-down in customer visits, making the days go by at a snail's pace. But rather than looking at it in a negative light, consider it a time to shift focus on things you may have neglected during the busy season. There are numerous ways to maximize your time and put efforts forth to encourage guests to stop in.

Keep reading to learn more.

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Topics: Adventure Park, Family Entertainment Center, Increase Sales, Adventure Center, Activity Center, FEC Software, Facility Management, FEC

Clubspeed’s FEC Predictions for 2019

Posted by Ana Wieser on 12/28/18 7:30 AM

The family entertainment center industry continues to develop and progress, and innovative parks are shifting the way they do business to keep up with the ongoing evolution. The best way you can keep up is to follow the trends and plan ahead. We did the leg work for you so you can prepare for what’s to come in 2019.

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Topics: Adventure Park, Family Entertainment Center, Adventure Center, Activity Center, FEC Software, Facility Management, FEC

Boost Efficiency by Going Paperless at Your FEC

Posted by Ana Wieser on 12/20/18 11:37 AM

Does anyone actually enjoy doing paperwork?

While necessary, completing and organizing business and customer information takes up a lot of your and your staff’s time and actually decreases productivity. Luckily, it’s become increasingly easy for businesses to ditch their manual customer data logging for more efficient, easy-to-use, automated data collection via cloud technology.

Keep reading to discover how paperless systems will improve your activity center operations.

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Topics: Adventure Park, Family Entertainment Center, Adventure Center, Activity Center, FEC Software, Facility Management, FEC, Paperless

5 New Year's Resolutions for FEC Leaders

Posted by Ana Wieser on 12/12/18 7:47 AM

What do you want to improve as we move into the new year? Maybe you want to eat better, get more sleep, or spend more time with family. But what about at work? While you may be an effective manager at your activity center, there is always room for improvement. Here are just a few ways to improve in the coming year.

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Topics: Adventure Park, Family Entertainment Center, Adventure Center, Activity Center, New Years Resolution, Facility Management, FEC

Engaging and Empowering Your Employees

Posted by Ana Wieser on 10/25/18 8:08 AM

A large indicator of customer satisfaction while they are at your activity center is their interactions with the staff. How your employees connect with customers, as well as how they carry out their responsibilities, can make or break the reputation of your park. You put time and energy into the other aspects of your business, so it only makes sense to do the same for the people who work there. A solid onboarding and ongoing training program not only improves their work performance, but also boosts morale.

Here’s what you should cover in your training:

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Topics: Adventure Park, Family Entertainment Center, Adventure Center, Activity Center, Employee Training, Employee Onboarding

Why Customer Feedback is Important

Posted by Ana Wieser on 9/25/18 9:19 AM

Without your customers, your business could not succeed. You want to provide good memories for them when they visit your activity center that will leave them satisfied and get them to come back. But how do you know if you are achieving that goal? The best way to legitimately understand what your customers think about you is to hear it directly from them. 

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Topics: Adventure Park, Family Entertainment Center, Activity Center, Customer Feedback, Customer Service

Boost Business with Leagues and Tournaments

Posted by Ana Wieser on 9/21/18 7:16 AM

Think about your average customer. When they come to your karting track, they expect a day of having fun and racing with friends or family. They may visit your facility for a day every so often, with long stretches of time before they return. 

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Topics: RTLS, Racing, Karting, Timing Software, go karting, Gamification, Action Park, Adventure Park, Family Entertainment Center, Karting Tournament, Karting League

Increase Customer Visits

Posted by Ana Wieser on 9/6/18 6:27 AM

What is important to you in running your business? Chances are you want to know who your customers are and what products and services they are interested in, maintain those customers and bring in new ones, and ultimately increase your revenue. By implementing the right software, you can not only collect the information you need to run and grow your business, but also improve your customer experience to keep them coming back. Read on to learn more about how you can easily gather data and use it to your -- and your customers’ -- advantage.

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Topics: Racing, Karting, Trampoline Park, Action Park, Adventure Park, Family Entertainment Center, Customer Experience, Increase Sales

Leverage Social Media to Engage and Retain Customers

Posted by Ana Wieser on 8/31/18 5:19 AM

Social media is a useful tool that allows people to stay in touch with friends and family, sharing photos and life updates. Over the last few years, it has also become an increasingly effective way for organizations to interact with current consumers and attract new customers, with 97% of B2C companies using Facebook marketing. If used properly, businesses can attract a steady following and increase their customer base through social media.

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Topics: Racing, Karting, Trampoline Park, Action Park, Adventure Park, Family Entertainment Center, Social Media, Increase Sales

Expand Your Adventure Center

Posted by Chris Webb on 8/23/18 8:54 AM

You’re in the business of amusement and entertainment; when your customers come to your facility they expect nothing but fun. If you are looking to grow your business, the best way to do so is to offer more activities for your guests to participate in and enjoy. Adding these activities will not only give your loyal customers more reason to come back, but it also helps in reaching even more potential customers.

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Topics: Racing, Karting, Trampoline Park, Action Park, Adventure Park, Family Entertainment Center, Paintball, Laser Games, Customer Experience, Increase Sales, Adventure Center

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