--- title: What's New @ Clubspeed | Customer Experience description: Customer Experience | Clubspeed blog with news and information on kart racing tracks, trampoline parks, family entertainment centers and more. We cover topics on using our venue management software, race timing, GDPR, credit card processing, and anything involving our customer's use of our software. --- [![Logo_Grey](https://blog.clubspeed.com/hs-fs/hubfs/Logo_Grey.png?width=165&name=Logo_Grey.png)](https://clubspeed.com) - Industries - [Racing Facility](https://clubspeed.com/karting/) - [Trampoline Park](https://clubspeed.com/trampoline/) - [Family Entertainment Center](https://clubspeed.com/fec/) - Products - [All Products](https://info.clubspeed.com/features-for-activity-centers) - [Clubspeed](https://clubspeed.com/clubspeed/) - [Club Booking](https://clubspeed.com/club-booking/) - [Club Kiosk](https://clubspeed.com/club-kiosk/) - [Club Action](https://clubspeed.com/club-action/) - [Pricing](https://clubspeed.com/pricing/) - About Us - [About Us](https://clubspeed.com/about-us/) - [Careers](https://clubspeed.com/careers/) - [Blog](https://blog.clubspeed.com/blog) - [Contact](https://clubspeed.com/contact-us/) - Industries - [Racing Facility](https://clubspeed.com/karting/) - [Trampoline Park](https://clubspeed.com/trampoline/) - [Family Entertainment Center](https://clubspeed.com/fec/) - Products - [All Products](https://info.clubspeed.com/features-for-activity-centers) - [Clubspeed](https://clubspeed.com/clubspeed/) - [Club Booking](https://clubspeed.com/club-booking/) - [Club Kiosk](https://clubspeed.com/club-kiosk/) - [Club Action](https://clubspeed.com/club-action/) - [Pricing](https://clubspeed.com/pricing/) - About Us - [About Us](https://clubspeed.com/about-us/) - [Careers](https://clubspeed.com/careers/) - [Blog](https://blog.clubspeed.com/blog) - [Contact](https://clubspeed.com/contact-us/) [Request A Demo](https://info.clubspeed.com/demo-request) # What's New @ Clubspeed ## [4 Exhibitors We're Excited to See at IAAPA Expo 2021](https://blog.clubspeed.com/blog/4-exhibitors-were-excited-to-see-at-iaapa-expo-2021) Posted by [Kyle Wells](https://blog.clubspeed.com/blog/author/kyle-wells) on 10/28/21, 9:00 AM - [Tweet](https://twitter.com/share) [![4 Exhibitors We're Excited to See at IAAPA Expo 2021](https://blog.clubspeed.com/hubfs/11.19.19_Candids_Crowds_0002.jpg)](https://blog.clubspeed.com/blog/4-exhibitors-were-excited-to-see-at-iaapa-expo-2021) IAAPA Expo is back in person for 2021 and we couldn't be more excited to be attending this year. Not only is Clubspeed excited to be exhibiting at this year's show in booth 2871, but we're also excited to visit other companies in the family entertainment industry that will be exhibiting on the showroom floor. Whether it's the unavailing of new products, or gaining valuable insights from industry experts, IAAPA is a must-attend for anyone involved in family entertainment. These are 4 companies we're excited to see at this year's expo. [Read More](https://blog.clubspeed.com/blog/4-exhibitors-were-excited-to-see-at-iaapa-expo-2021) 0 Comments [Click here to read/write comments](https://blog.clubspeed.com/blog/4-exhibitors-were-excited-to-see-at-iaapa-expo-2021#comments-listing) Topics: [Family Entertainment Center](https://blog.clubspeed.com/blog/tag/family-entertainment-center), [Customer Experience](https://blog.clubspeed.com/blog/tag/customer-experience), [Tradeshow](https://blog.clubspeed.com/blog/tag/tradeshow), [IAAPA](https://blog.clubspeed.com/blog/tag/iaapa), [Marketing](https://blog.clubspeed.com/blog/tag/marketing), [Business](https://blog.clubspeed.com/blog/tag/business), [iaapa expo](https://blog.clubspeed.com/blog/tag/iaapa-expo) ## [3 Holiday Planning Ideas to Use at Your FEC](https://blog.clubspeed.com/blog/3-holiday-planning-ideas-to-use-at-your-fec) Posted by [Kyle Wells](https://blog.clubspeed.com/blog/author/kyle-wells) on 10/14/21, 9:00 AM - [Tweet](https://twitter.com/share) [![3 Holiday Planning Ideas to Use at Your FEC](https://blog.clubspeed.com/hubfs/shutterstock_1193094955.jpg)](https://blog.clubspeed.com/blog/3-holiday-planning-ideas-to-use-at-your-fec) As the holiday season brings families together, you should be prepared to welcome a spike in visitors at your family entertainment center. Extra planning is essential to successfully host an influx of guests over the holiday period. Increased visits from the general public and private event bookings require careful preparation. A smooth, quality guest experience is the goal as you look toward the future. [Read More](https://blog.clubspeed.com/blog/3-holiday-planning-ideas-to-use-at-your-fec) 0 Comments [Click here to read/write comments](https://blog.clubspeed.com/blog/3-holiday-planning-ideas-to-use-at-your-fec#comments-listing) Topics: [Family Entertainment Center](https://blog.clubspeed.com/blog/tag/family-entertainment-center), [Customer Experience](https://blog.clubspeed.com/blog/tag/customer-experience), [Business](https://blog.clubspeed.com/blog/tag/business), [how to](https://blog.clubspeed.com/blog/tag/how-to) ## [4 Ways to Make Your Venue Stand Out Against Industry Competitors](https://blog.clubspeed.com/blog/4-ways-to-make-your-venue-stand-out-against-industry-competitors) Posted by [Kyle Wells](https://blog.clubspeed.com/blog/author/kyle-wells) on 10/7/21, 9:45 AM - [Tweet](https://twitter.com/share) [![4 Ways to Make Your Venue Stand Out Against Industry Competitors](https://blog.clubspeed.com/hubfs/happy%20father%20and%20son%20playing%20driving%20wheel%20video%20game%20in%20playground%20theme%20park.jpeg)](https://blog.clubspeed.com/blog/4-ways-to-make-your-venue-stand-out-against-industry-competitors) To attract more customers to your family entertainment center, you should be doing all you can to make sure you stand out from the crowd. To achieve this, you need to place yourself a league ahead of your competition. Your guests should be certain that your venue is their top choice for fun. How exactly do you set yourself apart and convince your guests that you are the venue for them? We have a few useful tips to share with you to help your venue gain an advantage over your industry competitors and grow as a business. [Read More](https://blog.clubspeed.com/blog/4-ways-to-make-your-venue-stand-out-against-industry-competitors) 0 Comments [Click here to read/write comments](https://blog.clubspeed.com/blog/4-ways-to-make-your-venue-stand-out-against-industry-competitors#comments-listing) Topics: [Gamification](https://blog.clubspeed.com/blog/tag/gamification), [Family Entertainment Center](https://blog.clubspeed.com/blog/tag/family-entertainment-center), [Customer Experience](https://blog.clubspeed.com/blog/tag/customer-experience), [Customer Service](https://blog.clubspeed.com/blog/tag/customer-service), [Customer Retention](https://blog.clubspeed.com/blog/tag/customer-retention), [Clubspeed](https://blog.clubspeed.com/blog/tag/clubspeed), [Business](https://blog.clubspeed.com/blog/tag/business), [how to](https://blog.clubspeed.com/blog/tag/how-to) ## [How Gift Cards Will Drive Sales in the Upcoming Holiday Season](https://blog.clubspeed.com/blog/how-gift-cards-will-drive-sales-in-the-upcoming-holiday-season) Posted by [Kyle Wells](https://blog.clubspeed.com/blog/author/kyle-wells) on 10/1/21, 11:00 AM - [Tweet](https://twitter.com/share) [![How Gift Cards Will Drive Sales in the Upcoming Holiday Season](https://blog.clubspeed.com/hubfs/ekaterina-shevchenko-ZLTlHeKbh04-unsplash.jpg)](https://blog.clubspeed.com/blog/how-gift-cards-will-drive-sales-in-the-upcoming-holiday-season) Gift cards are this year's go-to gift for the holiday season with sales expected to boom! Get ahead of the season with gift card options for your customers! [Read More](https://blog.clubspeed.com/blog/how-gift-cards-will-drive-sales-in-the-upcoming-holiday-season) 0 Comments [Click here to read/write comments](https://blog.clubspeed.com/blog/how-gift-cards-will-drive-sales-in-the-upcoming-holiday-season#comments-listing) Topics: [Family Entertainment Center](https://blog.clubspeed.com/blog/tag/family-entertainment-center), [Customer Experience](https://blog.clubspeed.com/blog/tag/customer-experience), [Customer Service](https://blog.clubspeed.com/blog/tag/customer-service), [Clubspeed](https://blog.clubspeed.com/blog/tag/clubspeed), [Gift Cards](https://blog.clubspeed.com/blog/tag/gift-cards), [e-gift cards](https://blog.clubspeed.com/blog/tag/e-gift-cards), [how to](https://blog.clubspeed.com/blog/tag/how-to) ## [How Family Entertainment Centers Are Adjusting To A Post-COVID World](https://blog.clubspeed.com/blog/how-fecs-are-adjusting-to-a-post-covid-world) Posted by [Kyle Wells](https://blog.clubspeed.com/blog/author/kyle-wells) on 9/2/21, 9:30 AM - [Tweet](https://twitter.com/share) [![How Family Entertainment Centers Are Adjusting To A Post-COVID World](https://blog.clubspeed.com/hubfs/istrfry-marcus-pKAl3VuPimk-unsplash.jpg)](https://blog.clubspeed.com/blog/how-fecs-are-adjusting-to-a-post-covid-world) Over the last year, businesses had to adapt drastically to the numerous challenges thrown at them by the COVID-19 pandemic. Unfortunately, family entertainment centers were among those most affected. Stringent restrictions put in place to halt the virus threatened the hands-on nature of venues worldwide. Most FECs had no choice but to close their doors for months as communities entered lockdown. [Read More](https://blog.clubspeed.com/blog/how-fecs-are-adjusting-to-a-post-covid-world) 0 Comments [Click here to read/write comments](https://blog.clubspeed.com/blog/how-fecs-are-adjusting-to-a-post-covid-world#comments-listing) Topics: [Customer Experience](https://blog.clubspeed.com/blog/tag/customer-experience), [Customer Service](https://blog.clubspeed.com/blog/tag/customer-service), [Clubspeed](https://blog.clubspeed.com/blog/tag/clubspeed), [how to](https://blog.clubspeed.com/blog/tag/how-to) ## [Growth in the Karting Industry is on the Rise Thanks to the Increased Popularity of Formula 1](https://blog.clubspeed.com/blog/how-automation-can-help-you-gain-a-commercial-advantage-0) Posted by [Kyle Wells](https://blog.clubspeed.com/blog/author/kyle-wells) on 8/26/21, 9:30 AM - [Tweet](https://twitter.com/share) [![Growth in the Karting Industry is on the Rise Thanks to the Increased Popularity of Formula 1](https://blog.clubspeed.com/hubfs/gustavo-campos-B87zMorEZRo-unsplash.jpg)](https://blog.clubspeed.com/blog/how-automation-can-help-you-gain-a-commercial-advantage-0) Premiere global motorsport, Formula 1 has steadily been gaining popularity among sports fans and gearheads alike. The highest class of international auto racing has been the world's most popular motorsport since its beginnings in the '50s. A high entertainment value is present thanks to the passion, rivalries, and technology that are evident in every race. Fans from the United States, however, have only recently started to embrace this exhilarating sport. [Read More](https://blog.clubspeed.com/blog/how-automation-can-help-you-gain-a-commercial-advantage-0) 0 Comments [Click here to read/write comments](https://blog.clubspeed.com/blog/how-automation-can-help-you-gain-a-commercial-advantage-0#comments-listing) Topics: [Karting](https://blog.clubspeed.com/blog/tag/karting), [go karting](https://blog.clubspeed.com/blog/tag/go-karting), [Customer Experience](https://blog.clubspeed.com/blog/tag/customer-experience), [Clubspeed](https://blog.clubspeed.com/blog/tag/clubspeed), [Formula One](https://blog.clubspeed.com/blog/tag/formula-one) ## [Quick Guide: What Golfing FEC’s Can Learn From Masters Fantasy](https://blog.clubspeed.com/blog/quick-gude-what-golf-fecs-can-learn-from-masters-fantasy) Posted by [Katy Koop](https://blog.clubspeed.com/blog/author/katy-koop) on 4/14/21, 9:00 AM - [Tweet](https://twitter.com/share) [![Quick Guide: What Golfing FEC’s Can Learn From Masters Fantasy](https://blog.clubspeed.com/hubfs/pexels-thomas-ward-2828723.jpg)](https://blog.clubspeed.com/blog/quick-gude-what-golf-fecs-can-learn-from-masters-fantasy) One of the best parts of running golf FEC’s is being able to offer golf aficionados at all levels of experience the thrill of competition every time they play. From managing tee sheets to being able to offer one-of-a-kind events, at Clubspeed, we work with golfing facilities all around the world to build unforgettable gaming experiences. As big fans of the sport, we’re as excited as our FEC clients watching the Masters tournament, not only the matches, but in following the fantasy virtual space as well.  As a part of this past Masters tournament, Masters released [Masters Fantasy](https://www.masters.com/en_US/news/articles/2021-03-25/2021-03-24_how_to_play_the_masters_tournament_fantasy_game.html), much like fantasy football, which was a free-to-play virtual experience that allowed users to casually compete against friends, family, and the world to make a winning Masters roster. Users earned and lost points based on how well their chosen players performed, with some of the top players of this virtual experience winning exclusive, branded prizes.  [Read More](https://blog.clubspeed.com/blog/quick-gude-what-golf-fecs-can-learn-from-masters-fantasy) 0 Comments [Click here to read/write comments](https://blog.clubspeed.com/blog/quick-gude-what-golf-fecs-can-learn-from-masters-fantasy#comments-listing) Topics: [POS](https://blog.clubspeed.com/blog/tag/pos), [Customer Experience](https://blog.clubspeed.com/blog/tag/customer-experience), [Mobile App](https://blog.clubspeed.com/blog/tag/mobile-app), [FEC](https://blog.clubspeed.com/blog/tag/fec), [Website Marketing](https://blog.clubspeed.com/blog/tag/website-marketing), [Customer Retention](https://blog.clubspeed.com/blog/tag/customer-retention), [Clubspeed](https://blog.clubspeed.com/blog/tag/clubspeed), [Activity Center Software](https://blog.clubspeed.com/blog/tag/activity-center-software), [Marketing](https://blog.clubspeed.com/blog/tag/marketing), [Loyalty Programs](https://blog.clubspeed.com/blog/tag/loyalty-programs), [Club Booking](https://blog.clubspeed.com/blog/tag/club-booking), [analytics](https://blog.clubspeed.com/blog/tag/analytics), [golf](https://blog.clubspeed.com/blog/tag/golf), [masters](https://blog.clubspeed.com/blog/tag/masters), [golfing](https://blog.clubspeed.com/blog/tag/golfing) ## [5 Reasons to Prioritize Order Ahead](https://blog.clubspeed.com/blog/5-reasons-to-prioritize-order-ahead) Posted by [Katy Koop](https://blog.clubspeed.com/blog/author/katy-koop) on 4/5/21, 9:00 AM - [Tweet](https://twitter.com/share) [![5 Reasons to Prioritize Order Ahead](https://blog.clubspeed.com/hubfs/dan-gold-E6HjQaB7UEA-unsplash.jpg)](https://blog.clubspeed.com/blog/5-reasons-to-prioritize-order-ahead) Now more than ever before, people are ordering ahead grocery and meals at unprecedented levels. Even as more people get vaccinated and COVID-19 restrictions lessen, people will likely still gravitate towards the convenience of ordering all manner of things online, including food and beverage pickup. In [Shopify’s study on some of the new trends in 2020](https://www.shopify.com/blog/consumer-trends), 52% of buyers reported that they’ve shifted more of their spending online during the pandemic. Part of that increase has been in online pickup for takeout or delivery, which is likely to continue. According to a study conducted by[US Foods](https://www.usfoods.com/our-services/business-trends/2019-food-delivery-statistics.html), the average person uses 2 delivery apps and uses them 3x a month, spending an average of $8.50. For vendors all around the country, whether a standalone restaurant or part of a Family Entertainment Center, those online orders add up. As more FEC’s open back up, it’s a good idea to consider adding the ability to order ahead food on the website or in the app to take advantage of the trend.  [Read More](https://blog.clubspeed.com/blog/5-reasons-to-prioritize-order-ahead) 0 Comments [Click here to read/write comments](https://blog.clubspeed.com/blog/5-reasons-to-prioritize-order-ahead#comments-listing) Topics: [POS](https://blog.clubspeed.com/blog/tag/pos), [Customer Experience](https://blog.clubspeed.com/blog/tag/customer-experience), [Mobile App](https://blog.clubspeed.com/blog/tag/mobile-app), [Registration Kiosk](https://blog.clubspeed.com/blog/tag/registration-kiosk), [POS Software](https://blog.clubspeed.com/blog/tag/pos-software), [FEC](https://blog.clubspeed.com/blog/tag/fec), [Website Marketing](https://blog.clubspeed.com/blog/tag/website-marketing), [Customer Retention](https://blog.clubspeed.com/blog/tag/customer-retention), [Clubspeed](https://blog.clubspeed.com/blog/tag/clubspeed), [Activity Center Software](https://blog.clubspeed.com/blog/tag/activity-center-software), [Marketing](https://blog.clubspeed.com/blog/tag/marketing), [Loyalty Programs](https://blog.clubspeed.com/blog/tag/loyalty-programs), [Club Booking](https://blog.clubspeed.com/blog/tag/club-booking), [analytics](https://blog.clubspeed.com/blog/tag/analytics) ## [Increase Revenue by Going Cashless](https://blog.clubspeed.com/blog/increase-revenue-by-going-cashless) Posted by [Lorelei Stephenson](https://blog.clubspeed.com/blog/author/lorelei-stephenson) on 2/8/21, 12:30 PM - [Tweet](https://twitter.com/share) [![Increase Revenue by Going Cashless](https://blog.clubspeed.com/hubfs/Screenshot_12.png)](https://blog.clubspeed.com/blog/increase-revenue-by-going-cashless) Arcade games are timeless. They continue to delight us well into adulthood and they’ve even earned their own permanent exhibit at the National Museum of Play. **Games in nearly any location are always a draw, but for Family Entertainment Centers of all kinds, they’re an absolute win. ** [Read More](https://blog.clubspeed.com/blog/increase-revenue-by-going-cashless) 0 Comments [Click here to read/write comments](https://blog.clubspeed.com/blog/increase-revenue-by-going-cashless#comments-listing) Topics: [Family Entertainment Center](https://blog.clubspeed.com/blog/tag/family-entertainment-center), [Customer Experience](https://blog.clubspeed.com/blog/tag/customer-experience), [Arcade Games](https://blog.clubspeed.com/blog/tag/arcade-games), [cashless cards](https://blog.clubspeed.com/blog/tag/cashless-cards) ## [Three reasons why you should upgrade your FEC's liability waiver right now!](https://blog.clubspeed.com/blog/finding-family-entertainment-center-success-during-uncertain-times-0-1-0-1-0) Posted by [Lisa Maree](https://blog.clubspeed.com/blog/author/lisa-maree) on 1/25/21, 9:15 AM - [Tweet](https://twitter.com/share) [![Three reasons why you should upgrade your FEC's liability waiver right now!](https://blog.clubspeed.com/hubfs/Screen%20Shot%202020-10-01%20at%2010.57.48%20am.png)](https://blog.clubspeed.com/blog/finding-family-entertainment-center-success-during-uncertain-times-0-1-0-1-0) ## New challenges demand innovation; stay ahead of the pack with Clubspeed’s digitized approach to family fun! Every family entertainment center prioritizes the health and safety of its guests, particularly during the challenging times we collectively face. Considering our present situation, Clubspeed understands you may be scrambling to better provide your service to the communities you serve. [Read More](https://blog.clubspeed.com/blog/finding-family-entertainment-center-success-during-uncertain-times-0-1-0-1-0) 0 Comments [Click here to read/write comments](https://blog.clubspeed.com/blog/finding-family-entertainment-center-success-during-uncertain-times-0-1-0-1-0#comments-listing) Topics: [Karting](https://blog.clubspeed.com/blog/tag/karting), [Customer Experience](https://blog.clubspeed.com/blog/tag/customer-experience), [FEC Software](https://blog.clubspeed.com/blog/tag/fec-software), [Technology](https://blog.clubspeed.com/blog/tag/technology), [Clubspeed News](https://blog.clubspeed.com/blog/tag/clubspeed-news), [karting software](https://blog.clubspeed.com/blog/tag/karting-software), [Karting Software Features](https://blog.clubspeed.com/blog/tag/karting-software-features), [RFID](https://blog.clubspeed.com/blog/tag/rfid) [Next](https://blog.clubspeed.com/blog/tag/customer-experience/page/2) [![Learn how Clubspeed can help you grow.](https://blog.clubspeed.com/hubfs/ClubSpeed_Blog%20Ad_03_v2.png "Learn how Clubspeed can help you grow.")](https://info.clubspeed.com/demo-request) ## **Scale your business** Learn how Clubspeed can help grow, manage, and market your business. Subscribe to Clubspeed's blog and receive: - Industry market news and insight  - Learn to leverage our technology - Increase guest counts and sales with gamification [![Scale your business with Clubspeed.](https://blog.clubspeed.com/hubfs/ClubSpeed_Blog%20Ads_02.png "Scale your business with Clubspeed.")](https://info.clubspeed.com/demo-request) ![ClubSpeed](https://blog.clubspeed.com/hubfs/Clubspeed_May2018%20Theme/images/Logo.png) [![Facebook](https://blog.clubspeed.com/hubfs/Clubspeed_May2018%20Theme/images/FB.png)](https://www.facebook.com/ClubSpeed) [![Instagram](https://blog.clubspeed.com/hubfs/Clubspeed_May2018%20Theme/images/IG.png)](https://www.instagram.com/club_speed/) [![YouTube](https://blog.clubspeed.com/hubfs/Clubspeed_May2018%20Theme/images/YT.png)](https://www.youtube.com/clubspeed) Clubspeed 400 Spectrum Center Drive Suite 1900 Irvine, CA 92618 951-817-7073 #### Features - [Overview](https://clubspeed.com/clubspeed/) - [Racing Facility](https://clubspeed.com/karting/) - [Trampoline Park](https://clubspeed.com/trampoline/) - [Family Entertainment Center](https://clubspeed.com/fec/) #### Company - [About](https://clubspeed.com/about-us/) - [Contact](https://clubspeed.com/contact-us/) - [Careers](https://clubspeed.com/careers/) #### Subscribe Sign up here to stay up to date on features and news! © Club Speed, LLC [Privacy Policy](https://clubspeed.com/privacy-policy/) | [Site Map](https://clubspeed.com/page-sitemap.xml)