What's New @ Clubspeed

3 Holiday Planning Ideas to Use at Your FEC

Posted by Kyle Wells on 10/14/21 9:00 AM

As the holiday season brings families together, you should be prepared to welcome a spike in visitors at your family entertainment center. Extra planning is essential to successfully host an influx of guests over the holiday period. Increased visits from the general public and private event bookings require careful preparation. A smooth, quality guest experience is the goal as you look toward the future.

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Topics: Family Entertainment Center, Customer Experience, Business, how to

4 Ways to Make Your Venue Stand Out Against Industry Competitors

Posted by Kyle Wells on 10/7/21 9:45 AM

To attract more customers to your family entertainment center, you should be doing all you can to make sure you stand out from the crowd. To achieve this, you need to place yourself a league ahead of your competition. Your guests should be certain that your venue is their top choice for fun.

How exactly do you set yourself apart and convince your guests that you are the venue for them? We have a few useful tips to share with you to help your venue gain an advantage over your industry competitors and grow as a business.

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Topics: Gamification, Family Entertainment Center, Customer Experience, Customer Service, Customer Retention, Clubspeed, Business, how to

How Gift Cards Will Drive Sales in the Upcoming Holiday Season

Posted by Kyle Wells on 10/1/21 11:00 AM

Gift cards are this year's go-to gift for the holiday season with sales expected to boom! Get ahead of the season with gift card options for your customers!

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Topics: Family Entertainment Center, Customer Experience, Customer Service, Clubspeed, Gift Cards, e-gift cards, how to

How Family Entertainment Centers Are Adjusting To A Post-COVID World

Posted by Kyle Wells on 9/2/21 9:30 AM

Over the last year, businesses had to adapt drastically to the numerous challenges thrown at them by the COVID-19 pandemic. Unfortunately, family entertainment centers were among those most affected. Stringent restrictions put in place to halt the virus threatened the hands-on nature of venues worldwide. Most FECs had no choice but to close their doors for months as communities entered lockdown.

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Topics: Customer Experience, Customer Service, Clubspeed, how to

Growth in the Karting Industry is on the Rise Thanks to the Increased Popularity of Formula 1

Posted by Kyle Wells on 8/26/21 9:30 AM

Premiere global motorsport, Formula 1 has steadily been gaining popularity among sports fans and gearheads alike. The highest class of international auto racing has been the world's most popular motorsport since its beginnings in the '50s. A high entertainment value is present thanks to the passion, rivalries, and technology that are evident in every race. Fans from the United States, however, have only recently started to embrace this exhilarating sport.

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Topics: Karting, go karting, Customer Experience, Clubspeed, Formula One

Quick Guide: What Golfing FEC’s Can Learn From Masters Fantasy

Posted by Katy Koop on 4/14/21 9:00 AM

One of the best parts of running golf FEC’s is being able to offer golf aficionados at all levels of experience the thrill of competition every time they play. From managing tee sheets to being able to offer one-of-a-kind events, at Clubspeed, we work with golfing facilities all around the world to build unforgettable gaming experiences. As big fans of the sport, we’re as excited as our FEC clients watching the Masters tournament, not only the matches, but in following the fantasy virtual space as well.  As a part of this past Masters tournament, Masters released Masters Fantasy, much like fantasy football, which was a free-to-play virtual experience that allowed users to casually compete against friends, family, and the world to make a winning Masters roster. Users earned and lost points based on how well their chosen players performed, with some of the top players of this virtual experience winning exclusive, branded prizes. 

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Topics: POS, Customer Experience, Mobile App, FEC, Website Marketing, Customer Retention, Clubspeed, Activity Center Software, Marketing, Loyalty Programs, Club Booking, analytics, golf, masters, golfing

5 Reasons to Prioritize Order Ahead

Posted by Katy Koop on 4/5/21 9:00 AM

Now more than ever before, people are ordering ahead grocery and meals at unprecedented levels. Even as more people get vaccinated and COVID-19 restrictions lessen, people will likely still gravitate towards the convenience of ordering all manner of things online, including food and beverage pickup. In Shopify’s study on some of the new trends in 2020, 52% of buyers reported that they’ve shifted more of their spending online during the pandemic. Part of that increase has been in online pickup for takeout or delivery, which is likely to continue. According to a study conducted by US Foods, the average person uses 2 delivery apps and uses them 3x a month, spending an average of $8.50. For vendors all around the country, whether a standalone restaurant or part of a Family Entertainment Center, those online orders add up. As more FEC’s open back up, it’s a good idea to consider adding the ability to order ahead food on the website or in the app to take advantage of the trend. 

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Topics: POS, Customer Experience, Mobile App, Registration Kiosk, POS Software, FEC, Website Marketing, Customer Retention, Clubspeed, Activity Center Software, Marketing, Loyalty Programs, Club Booking, analytics

Increase Revenue by Going Cashless

Posted by Lorelei Stephenson on 2/8/21 12:30 PM

Arcade games are timeless. They continue to delight us well into adulthood and they’ve even earned their own permanent exhibit at the National Museum of Play. Games in nearly any location are always a draw, but for Family Entertainment Centers of all kinds, they’re an absolute win. 

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Topics: Family Entertainment Center, Customer Experience, Arcade Games, cashless cards

Three reasons why you should upgrade your FEC's liability waiver right now!

Posted by Lisa Maree on 1/25/21 9:15 AM

New challenges demand innovation; stay ahead of the pack with Clubspeed’s digitized approach to family fun!

Every family entertainment center prioritizes the health and safety of its guests, particularly during the challenging times we collectively face. Considering our present situation, Clubspeed understands you may be scrambling to better provide your service to the communities you serve.


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Topics: Karting, Customer Experience, FEC Software, Technology, Clubspeed News, karting software, Karting Software Features, RFID

Four customer experience insights your FEC should care about

Posted by Lisa Maree on 1/18/21 8:00 AM

Work alongside Clubspeed to discover what works, what doesn’t, and what you can do to make the most of your venue

In today's marketplace, there are always companies offering almost identical services or products. With so many choices, consumers regularly find it difficult to make an educated selection. One fundamental way to set yourself apart from the competition is to pay attention to the direct needs of customers. A recent Forbes article shows that 83% of companies who are dedicated to creating a positive customer experience are benefiting from revenue growth. A thorough analysis of data will give you everything you need to go above and beyond the expectations of those you serve. Check out these valuable pieces of insight to better understand your choices. 


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Topics: Karting, Customer Experience, FEC Software, Technology, Clubspeed News, karting software, Karting Software Features, RFID

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