What's New @ Clubspeed

Selecting A POS System for Your FEC - Where to Begin

Posted by Julie Dunn on 2/19/20 9:19 AM

Selecting the right Point of Sale (POS) solution for a family entertainment center (FEC), is a big decision. Consider it the central nervous system for managing and operating your entire FEC including activities, products, scheduling, food & beverage and customer information. It can also dictate your ability to scale, hence you’re not only selecting a POS software, you’re selecting a long-term partner that provides a solution designed to help you grow. 

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Topics: clubspeed features

Top 5 Ways to Increase your Average Spend per Customer

Posted by Julie Dunn on 2/12/20 12:43 PM

First, crunch the numbers to understand what your current average spend per customer is. If you’re not sure, you can take the figures of a typical day and divide your total sales by the number of customers. Annual numbers are best but this will at least give you a starting point so you can set a goal and work on a strategy. Here are the top 5 methods that require little to no upfront costs to increase your average spend per customer. 

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Topics: Customer Experience, clubspeed features, RFID, cashless cards

IKA Expo - The Latest Karting Trends

Posted by Julie Dunn on 1/29/20 3:03 PM

Last week Clubspeed exhibited at the International Kart Association (IKA) annual expo in Offenbach, Germany. Thousands of attendees and exhibitors from around the world gathered for the 27th annual event which has grown from a local exhibition to one of the largest karting events worldwide. Attendees had the opportunity to see the latest in kart technology, racing equipment, customer engagement and other track innovations expected in the coming year.

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Topics: Karting, Tradeshow, Events, International, Karting Events, International Karting Association, Technology, karting software, Karting Software Features, clubspeed features, Activity Center Software, RFID, IKA

Are You Losing Business After One Visit?

Posted by Julie Dunn on 11/21/19 11:54 AM

When it comes to business, this quote could not apply more. While a good experience is always nice, it’s the bad experiences that tend to leave a lasting impression. If we go to a restaurant and we’re seated at a dirty table where our waiter rarely makes an appearance followed by mediocre food, we’ve experienced the trifecta of a bad dining experience that makes us want to demand a manager or start typing our yelp review on the spot. Forget about returning. And while we’re at it, we’ll tell everyone we know that will listen. Negative experiences are powerful and they stick with us, which is why every interaction and every opportunity to make a good first impression should be the goal of your family entertainment center (FEC). You’ll lose repeat customers faster than you can type your apology letter. 

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Topics: FEC Software, Facility Management, FEC, clubspeed features, Activity Center Software

Get to Know Clubspeed - The Providers of the Leading Venue Management Software for Activity Centers

Posted by Julie Dunn on 10/17/19 12:33 PM

Our team is thrilled about the multitude of positive changes we've experienced this year including; investing in advanced features, adding more and more customers and expanding into a variety of family entertainment centers (FEC). While our name is well-known as the first to develop software serving the FEC market, we are excited to reintroduce Clubspeed to you, how the company has evolved and what's in store to help our customers grow their business now and in the future. 

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Topics: Karting, Timing Software, Trampoline, Family Entertainment Center, Registration Kiosk, karting software, clubspeed features, Activity Center Software

The Biggest Mistakes Activity Centers Make When Sending Automated Emails

Posted by Julie Dunn on 10/11/19 10:03 AM

Utilizing email automation to maintain your existing customer base and grow your business seems simple but there are several things to keep in mind to ensure your communication is as effective as possible. First, let’s consider all of the information you can easily gather from your customer during their initial visit. Whether you run a karting facility, trampoline park or other family entertainment center (FEC), you are able to collect some basic information about your guests when they sign waivers. This data is 'gold' to providing your business with the foundation for strong email marketing campaigns. Let's take a look at the top mistakes to avoid when creating your marketing emails so you can maximize results. 

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Topics: Activity Center, FEC Software, Customer Retention, clubspeed features, Activity Center Software, Email Marketing, Email Automation

Product Roadmap Part II - New Clubspeed Features Coming Q3 & Q4

Posted by Julie Dunn on 9/19/19 7:00 AM

Last week we published an article on the latest Clubspeed features that were recently deployed. This week we're excited to share the new improvements our team is working on right now in preparation to deploy before the end of the year.  Our feature updates are a direct reflection of customer requests and we look forward to serving the growing requirements of family entertainment centers we serve worldwide.

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Topics: FEC Software, Technology, Clubspeed, Clubspeed News, clubspeed features

Product Roadmap Part I - The Latest Clubspeed Functions & Features

Posted by Julie Dunn on 9/11/19 11:26 AM

It's been a quite a year here at Clubspeed and we're excited to share that we have been especially busy working on many long-awaited and much needed improvements. Our goal is to continue developing a solution that addresses the demands of our customers so they can streamline their operations and focus on what matters most. Take a look at the latest Clubspeed changes and stay tuned for next week's post on our roadmap of more exciting features and functions to come.

DEPLOYED

Updated User Interface

Our front end user interface has undergone a long awaited update with a modernized look and feel. This is a stepping stone to a complete overhaul on the interface and bringing it into the cloud. 

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Topics: Technology, Clubspeed News, karting software, Karting Software Features, clubspeed features

Our Top 10 Favorite Clubspeed Features for Karting Centers

Posted by Julie Dunn on 8/28/19 8:28 AM

Clubspeed offers a robust list of features for karting and activity centers that continues to grow as the demands of our customers become more complex. The needs of karting facilities are unique and we are committed to delivering features that help our customers run their business with ease and efficiency.

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Topics: Karting, Timing Software, POS, go karting, Go Karts, POS Software, Clubspeed, karting software, Karting Software Features, clubspeed features

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