What's New @ Clubspeed

Impressive developments in technology revolutionize a broad range of industries almost every day. Clubspeed offers a wealth of enhanced solutions specifically created to uplift venues of all shapes and sizes. Automation of a family entertainment center makes daily operations a breeze, enhances the customer experience, and improves your reputation as a center. Here the dreams of many are made possible thanks to innovative advancements built to make our lives easier. From cashless payment technologies and touchscreen point of sale kiosks to automation of activities and experiences, automation takes your center to the next level.

If you want to get the most out of your family entertainment center then you must be aware of the strengths and weaknesses of your operation. Therefore, it is important to know what metrics to look out for and how to monitor them. This requires a thorough analysis of every piece of the puzzle as you continue to provide an extraordinary guest experience.

Recruitment is an ever-evolving process, particularly in today's unpredictable job market. Team members make a huge difference when it comes to a business's public image and the overall customer experience. Many work-hungry individuals are dying to get back to the job as the restrictions associated with the COVID 19 pandemic are slowly eased. The question is: how do you find and convince the best talent to join your workforce?

From inventory to garage management, to booking to going over analytics and reports— FEC business owners have to juggle a lot when it comes to maintenance. Between managing all that maintenance and actually running the day-to-day operations, it’s easy to get overwhelmed. 

With unforgettable races all year round, including the upcoming Grand Prix in Monaco, at Clubspeed we’re big fans of Formula 1, both on the track and off. Beyond showcasing exciting races, Formula 1 also sells several packages under F1 Experiences, with Official F1 Ticket Packages to Formula 1 races worldwide. From packages that include meet-and-greets and exclusive hospitality, to offering the best possible seats at each of the racing events— F1 Experiences absolutely serves inspiration to us as we work with GoKart FEC’s all around the world. 

When you're running a great FEC, you're creating your own unique family with your guests. 

The largest, most successful adventure parks and attractions venues have always looked to technology to create new and exciting experiences for guests, so why wouldn’t you want to follow the footsteps of those who have already paved the way to success? Let's consider some of the same fundamental tech concepts that can be applied to a family entertainment center (FEC) of any size.

Family entertainment centers (FECs) are on the rise and whether you offer a single activity or you are already offering multiple activities, you’re likely feeling the demand to offer your guests more. Maximizing revenue per square foot is key to growing your business and attracting a loyal customer base. Here are a few tips on how to expand your family entertainment center. 

When it comes to business, this quote could not apply more. While a good experience is always nice, it’s the bad experiences that tend to leave a lasting impression. If we go to a restaurant and we’re seated at a dirty table where our waiter rarely makes an appearance followed by mediocre food, we’ve experienced the trifecta of a bad dining experience that makes us want to demand a manager or start typing our yelp review on the spot. Forget about returning. And while we’re at it, we’ll tell everyone we know that will listen. Negative experiences are powerful and they stick with us, which is why every interaction and every opportunity to make a good first impression should be the goal of your family entertainment center (FEC). You’ll lose repeat customers faster than you can type your apology letter. 

Unhappy with your current software? Afraid that changing to a new provider will be risky and time consuming? A lot of karting tracks, trampoline parks and other activity centers feel stuck with their existing software, paying too much money for a system that doesn’t deliver the features they need. You also might be dealing with a lengthy list of vendors taking care of only one aspect of your business and you’re realizing that you can make your job easier and save money by consolidating software vendors. While you may be aware that your current provider(s) is not a good fit, it can be an overwhelming process to convert and you are afraid to make the switch - so much so you become stagnant and avoid change altogether. This is arguably the most harmful approach of all and results in lost revenue, inefficiencies and an apathetic team that isn’t excited about being there. It’s time to embrace change and give it a hug because it can transform your business. Here are 4 tips for switching software providers.