What's New @ Clubspeed

5 New Year's Resolutions for FEC Leaders

Posted by Ana Wieser on 12/12/18 7:47 AM

What do you want to improve as we move into the new year? Maybe you want to eat better, get more sleep, or spend more time with family. But what about at work? While you may be an effective manager at your activity center, there is always room for improvement. Here are just a few ways to improve in the coming year.

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Topics: Activity Center, Adventure Park, Adventure Center, New Years Resolution, FEC, Family Entertainment Center, Facility Management

The 4 Pages Your Website Needs

Posted by Ana Wieser on 12/4/18 6:13 AM

Having a website is hugely important in this day and age, but even more important is offering the right information on that website. Put yourself in your customers’ shoes: are they accessing your website via mobile device or computer, and why have they come to the site? It may be to find basic information, like your hours and prices; your address or contact details; or answers to more in-depth questions, like what they need in order to prepare visiting your park.

A proper website has all this information easily accessible. The following are the four most important pages you need to have on your activity center’s site:

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Topics: Activity Center, Adventure Park, Adventure Center, Website Optimization, Website Marketing

IAAPA Show Recap

Posted by Ana Wieser on 11/29/18 10:56 AM

Earlier this month, we spent a full week at IAAPA’s Attractions Expo in Orlando. We connected with some of our existing clients, met people from new parks and got great insight into the state of the industry.

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Topics: Activity Center, Adventure Park, Adventure Center, Tradeshow, IAAPA

Reaching Customers Throughout the Customer Journey

Posted by Ana Wieser on 11/21/18 11:39 AM

With the help of technology, interacting with your customers is now possible beyond the walls of your facility. There are many steps that take place leading up to customers coming to your location, and well after they leave, all of which can also be touchpoints for you to reach them and encourage them to come to your activity center and return again and again.

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Topics: Activity Center, Adventure Park, Adventure Center, Customer Journey

Don't Be Afraid to Make the Switch

Posted by Ana Wieser on 11/16/18 9:01 AM

Unhappy with your current software? Afraid that changing to a new provider will be risky and time consuming? A lot of karting tracks, trampoline parks and other activity centers feel  stuck with their existing software, paying too much money for a system that doesn’t deliver the features they need. While they are aware that the system is not a good fit, they are either concerned or afraid to convert to a more innovative provider.

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Topics: Activity Center, Adventure Park, Adventure Center, Customer Experience, FEC Software, POS Software

Take Advantage of the Holiday Season to Grow Your Business

Posted by Ana Wieser on 11/8/18 6:45 AM

With the holiday season comes a lot of excitement and families spending quality time together. Capture some of the holiday spirit by giving back to your customers with special promotions and offerings. Doing so not only develops your customers’ relationship with your brand, but is also a great way to build awareness of your activity center.

It’s not too early to start planning for the holidays -- consider the following ways to attract customers during the most wonderful time of the year:

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Topics: Activity Center, Adventure Park, Adventure Center, Holidays, Customer Experience, Tournament

Why Your Business Needs a Mobile App

Posted by Ana Wieser on 10/30/18 7:22 AM

The world is becoming increasingly mobile, with consumers expecting everything they do on a daily basis to be accessible and achievable on their smartphones and other devices. In fact, American adults spend an average of more than three-and-a-half hours per day on their phones, with 90% of that time spent in apps, according to eMarketer. Businesses who don’t have a mobile app or experience are missing out on the opportunity to reach customers at any time and anywhere.

Still not convinced? Here’s why you need a mobile app:

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Topics: Activity Center, Adventure Park, Adventure Center, Mobile App, Customer Experience

Engaging and Empowering Your Employees

Posted by Ana Wieser on 10/25/18 8:08 AM

A large indicator of customer satisfaction while they are at your activity center is their interactions with the staff. How your employees connect with customers, as well as how they carry out their responsibilities, can make or break the reputation of your park. You put time and energy into the other aspects of your business, so it only makes sense to do the same for the people who work there. A solid onboarding and ongoing training program not only improves their work performance, but also boosts morale.

Here’s what you should cover in your training:

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Topics: Activity Center, Adventure Park, Adventure Center, Family Entertainment Center, Employee Training, Employee Onboarding

Clubspeed's Self-Service Kiosk

Posted by Ana Wieser on 10/19/18 9:06 AM

We are happy to introduce our latest integration for our activity center partners: self-service kiosks. Using a tablet, customers who come to your location can check in, register, sign waivers, and even make purchases.

 

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Topics: Activity Center, Adventure Park, Adventure Center, Customer Experience, Self-Service, Registration Kiosk

Why Customer Feedback is Important

Posted by Ana Wieser on 9/25/18 9:19 AM

Without your customers, your business could not succeed. You want to provide good memories for them when they visit your activity center that will leave them satisfied and get them to come back. But how do you know if you are achieving that goal? The best way to legitimately understand what your customers think about you is to hear it directly from them. 

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Topics: Adventure Park, Family Entertainment Center, Activity Center, Customer Service, Customer Feedback

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