What's New @ Clubspeed

Without your customers, your business could not succeed. You want to provide good memories for them when they visit your activity center that will leave them satisfied and get them to come back. But how do you know if you are achieving that goal? The best way to legitimately understand what your customers think about you is to hear it directly from them. 

Think about your average customer. When they come to your karting track, they expect a day of having fun and racing with friends or family. They may visit your facility for a day every so often, with long stretches of time before they return. 

Karting is an activity that can be enjoyed by just about anyone. Young, old, male, female; everyone can have fun out on the race track. However, no matter who is in the driver’s seat, they should have an understanding of the potential risks and what they should do to ensure their own safety and the safety of other drivers. Over 10,000 injuries occur in people 15 and under each year, according to the U.S. Consumer Product Safety Commission.

You and your customers should comply to the following safety standards to prevent accident and injury.

What is important to you in running your business? Chances are you want to know who your customers are and what products and services they are interested in, maintain those customers and bring in new ones, and ultimately increase your revenue. By implementing the right software, you can not only collect the information you need to run and grow your business, but also improve your customer experience to keep them coming back. Read on to learn more about how you can easily gather data and use it to your -- and your customers’ -- advantage.

Social media is a useful tool that allows people to stay in touch with friends and family, sharing photos and life updates. Over the last few years, it has also become an increasingly effective way for organizations to interact with current consumers and attract new customers, with 97% of B2C companies using Facebook marketing. If used properly, businesses can attract a steady following and increase their customer base through social media.

You’re in the business of amusement and entertainment; when your customers come to your facility they expect nothing but fun. If you are looking to grow your business, the best way to do so is to offer more activities for your guests to participate in and enjoy. Adding these activities will not only give your loyal customers more reason to come back, but it also helps in reaching even more potential customers.

ProSkill is Club Speed’s unique karting product that encourages increased competition amongst racers and keeps them coming back to the track. Read below to learn more about ProSkill and how it works.

As an added service to our customers Clubspeed is now a certified payment facilitator. This means all card transactions that occur within our clients’ facilities, including customer registrations and product or food purchases are in our secure network. Continue reading to discover how our payment facilitation works and what it means for you.

In our last post, we discussed how leveraging cloud-based software to manage your trampoline park is beneficial in making day-to-day operations more efficient, keeping information for all your locations in one place, and protecting sensitive business and customer data. So why choose Club Speed venue management software for your trampoline park business?

The General Data Protection Regulation (GDPR) is an extensive law that went into effect in the European Union as of May 25, 2018. It is a replacement for the Data Protection Directive which set minimum standards for data processing, with updated and additional laws surrounding the protection of consumers’ personal data. Taking a “consumer-first” approach, the new laws give individuals more rights and control over their own data. It impacts any business, whether a part of the EU or not, that handles EU citizens’ personal information. At a high level, the laws require businesses to be transparent about what data they are collecting from their customers and how they plan to use it, as well as ensuring accuracy of this information moving forward.