What's New @ Clubspeed

You Have an App-Now What?

Posted by Ana Wieser on 4/8/19 8:26 AM

We’ve explained the importance of having an app for your business; but it’s not enough to just have an app, you’ve got to ensure it has relevant information that your customers want at all times. Here are a few tips to make sure your app is serving its purpose for customers.

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Topics: Family Entertainment Center, Mobile App, FEC, Technology

Company Update: Nadavon Capital Partners Acquires Clubspeed

Posted by Ana Wieser on 3/29/19 9:24 AM

Corona, CA-March 20, 2019- Nadavon Capital Partners has increased its investment in Clubspeed, the leading global software solution for go karting tracks, race tracks, trampoline parks, and family entertainment centers, where it will acquire a majority stake. Nadavon’s Chief Executive Officer Romir Bosu will serve as Clubspeed’s CEO.

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Topics: Family Entertainment Center, FEC

Point-of-Sale Made Easy

Posted by Ana Wieser on 3/29/19 6:57 AM

Point-of-sale systems (POS) are often overlooked, because there are a number of different solutions available, all ranging in cost and complexity. If you are a restaurant or retailer, a basic and inexpensive POS is most likely sufficient to support your needs.

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Topics: Adventure Center, Activity Center, FEC, Point of Sale

Trampoline Gamification

Posted by Ana Wieser on 3/20/19 7:24 AM

People visit your trampoline park for various reasons: kids to burn off some energy and have fun with their friends; adults as a unique approach to shed some calories; families as a way to spend quality time together. Whatever the reason may be, gamifying trampoline jumping is a way to appeal to customers’ competitive sides and encourage them to return time and time again.

Gamification is defined as “the process of turning an activity or task into a game or something resembling a game.” Discover how trampoline gamification adds more fun for your customers and improves business.

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Topics: Trampoline, Trampoline Park, Gamification, Adventure Center, Activity Center, Facility Management, FEC

Without Kart Timing, You’re Missing Out on Increased Sales

Posted by Ana Wieser on 3/6/19 12:41 PM

Go karts may not be the only activity you offer at your family entertainment center, but they are surely a main attraction for customers to visit. Take your karting up a notch and add a layer of competition with timing technology.

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Topics: Karting, Timing Software, Adventure Center, Activity Center, Go Karts, Facility Management, FEC

Self-Service Reduces Staff & Improves Efficiency

Posted by Ana Wieser on 2/4/19 8:18 AM

You’ve likely noticed self-service technology appearing in different places you go; restaurants, airports, and malls have all begun offering people the opportunity to check in, make purchases, complete forms, and more on their own without having to wait or interact with a representative. Consumers are expecting to see this technology to continue showing up in the places they go, including your park.

Read more to learn how self-service fulfills customer expectations while helping your bottom line.

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Topics: Adventure Center, Activity Center, Self-Service, Facility Management, FEC

5 Reasons Your Customers Aren’t Coming Back to Your Park

Posted by Ana Wieser on 1/30/19 6:23 AM

You may notice that while you’re doing a decent job of getting customers into your family entertainment center, they aren’t coming back. Business may be good, but acquiring new customers actually costs you more than retaining your current ones; about five times more, according to Forrester research.

Wondering why people aren’t returning after their first visit? It could be one (or more) of the following reasons:

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Topics: Customer Experience, Adventure Center, Activity Center, Facility Management, FEC, Customer Retention

Don’t Have a Training Program? You’re Putting Your Business at Risk

Posted by Ana Wieser on 1/22/19 6:12 AM

Educating your employees on protocol and safety procedures is vital to their professional success, as well as the overall success of your family entertainment center. Implementing a staff training program sets the precedent for how your team should carry out their day-to-day responsibilities, as well as how to handle certain workplace situations.

If you don’t have a training plan in place, you are at risk of the following:

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Topics: Adventure Center, Activity Center, Employee Training, Facility Management, FEC

Arcade Games Generate More Sales

Posted by Ana Wieser on 1/16/19 12:16 PM

Growing your business by adding attractions to your track isn’t an easy feat; you may not have the time, budget or space to do so. Arcade games are an activity that people of all ages can enjoy, and are relatively simple to install at your location. Read on to learn the benefit games provide for you and your customers.

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Topics: Karting, Adventure Center, Activity Center, Facility Management, FEC, Arcade Games, Attractions

Best Practices for a Slow Q1

Posted by Ana Wieser on 1/4/19 7:34 AM

We have officially entered the post-holiday slump. People are hunkering down, getting back to work, school and the daily routine. For family entertainment centers, this can mean a slow-down in customer visits, making the days go by at a snail's pace. But rather than looking at it in a negative light, consider it a time to shift focus on things you may have neglected during the busy season. There are numerous ways to maximize your time and put efforts forth to encourage guests to stop in.

Keep reading to learn more.

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Topics: Adventure Park, Family Entertainment Center, Increase Sales, Adventure Center, Activity Center, FEC Software, Facility Management, FEC

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