What's New @ Clubspeed

4 Ways to Prepare for the Spring Rush

Posted by Ana Wieser on 2/27/19 7:14 AM

Winter is winding down, and with spring comes a renewed energy. Kids and adults alike will be looking for a way to burn off some of that energy. Is your park ready to get back into full swing?

Here are some ways you can get prepared:

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Topics: Adventure Park, Customer Experience, Adventure Center, Activity Center, Facility Management

Make Your Job Easier by Consolidating Software

Posted by Ana Wieser on 2/21/19 7:17 AM

How many different programs and processes do you use to run your business every day? Chances are, you use a register for all transactions, an organization system for customer registrations and waivers, an email provider, social media channels, and more. What if you had the opportunity to slim them down into one program? Hard to pass up, right?

Consolidating the technology you use today not only lightens your load, it also saves you time and money, and provides your customers with a seamless experience from the moment they walk in the door to the moment they leave. Keep reading to learn more.

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Topics: Adventure Park, Customer Experience, Adventure Center, Activity Center, Self-Service, Registration Kiosk, Technology

5 Reasons Your Customers Aren’t Coming Back to Your Park

Posted by Ana Wieser on 1/30/19 6:23 AM

You may notice that while you’re doing a decent job of getting customers into your family entertainment center, they aren’t coming back. Business may be good, but acquiring new customers actually costs you more than retaining your current ones; about five times more, according to Forrester research.

Wondering why people aren’t returning after their first visit? It could be one (or more) of the following reasons:

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Topics: Customer Experience, Adventure Center, Activity Center, Facility Management, FEC, Customer Retention

Don't Be Afraid to Make the Switch

Posted by Ana Wieser on 11/16/18 9:01 AM

Unhappy with your current software? Afraid that changing to a new provider will be risky and time consuming? A lot of karting tracks, trampoline parks and other activity centers feel  stuck with their existing software, paying too much money for a system that doesn’t deliver the features they need. While they are aware that the system is not a good fit, they are either concerned or afraid to convert to a more innovative provider.

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Topics: Adventure Park, Customer Experience, Adventure Center, Activity Center, FEC Software, POS Software

Take Advantage of the Holiday Season to Grow Your Business

Posted by Ana Wieser on 11/8/18 6:45 AM

With the holiday season comes a lot of excitement and families spending quality time together. Capture some of the holiday spirit by giving back to your customers with special promotions and offerings. Doing so not only develops your customers’ relationship with your brand, but is also a great way to build awareness of your activity center.

It’s not too early to start planning for the holidays -- consider the following ways to attract customers during the most wonderful time of the year:

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Topics: Adventure Park, Tournament, Customer Experience, Adventure Center, Activity Center, Holidays

Why Your Business Needs a Mobile App

Posted by Ana Wieser on 10/30/18 7:22 AM

The world is becoming increasingly mobile, with consumers expecting everything they do on a daily basis to be accessible and achievable on their smartphones and other devices. In fact, American adults spend an average of more than three-and-a-half hours per day on their phones, with 90% of that time spent in apps, according to eMarketer. Businesses who don’t have a mobile app or experience are missing out on the opportunity to reach customers at any time and anywhere.

Still not convinced? Here’s why you need a mobile app:

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Topics: Adventure Park, Customer Experience, Adventure Center, Activity Center, Mobile App

Clubspeed's Self-Service Kiosk

Posted by Ana Wieser on 10/19/18 9:06 AM

We are happy to introduce our latest integration for our activity center partners: self-service kiosks. Using a tablet, customers who come to your location can check in, register, sign waivers, and even make purchases.

 

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Topics: Adventure Park, Customer Experience, Adventure Center, Activity Center, Self-Service, Registration Kiosk

Increase Customer Visits

Posted by Ana Wieser on 9/6/18 6:27 AM

What is important to you in running your business? Chances are you want to know who your customers are and what products and services they are interested in, maintain those customers and bring in new ones, and ultimately increase your revenue. By implementing the right software, you can not only collect the information you need to run and grow your business, but also improve your customer experience to keep them coming back. Read on to learn more about how you can easily gather data and use it to your -- and your customers’ -- advantage.

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Topics: Racing, Karting, Trampoline Park, Action Park, Adventure Park, Family Entertainment Center, Customer Experience, Increase Sales

Expand Your Adventure Center

Posted by Chris Webb on 8/23/18 8:54 AM

You’re in the business of amusement and entertainment; when your customers come to your facility they expect nothing but fun. If you are looking to grow your business, the best way to do so is to offer more activities for your guests to participate in and enjoy. Adding these activities will not only give your loyal customers more reason to come back, but it also helps in reaching even more potential customers.

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Topics: Racing, Karting, Trampoline Park, Action Park, Adventure Park, Family Entertainment Center, Paintball, Laser Games, Customer Experience, Increase Sales, Adventure Center

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